Customer Service

Our Guarantee

We offer a 100% "money back" guarantee. If you are not happy with your product, send it back to us within twenty eight days of the date of purchase in the same condition it was sent to you and Italy Mask will refund the purchase price in full or exchange the product.

Sales support

Many businesses these days claim to have "outstanding customer service", but research has shown that you can only legitimately make this claim if 80% or more of your customers agree with your claim.  We consistently get feedback from our customers on our customer service and for the Italy Mask sister company www.dreamofitaly.co.nz  recent survey results have proven the claim for Dream of Italy!  As an Italy Mask customer, you will experience the same level of excellent service.

Testimonials

Many companies claim to have outstanding customer service, but our belief is that it is only you, our customers who can truly judge whether or not you are experiencing excellent customer service.  One of the things we find most motivating about our business is the consistent level of excellent feedback we regularly get.  We are astounded that you take the time to write to us (and we love hearing from you) to express your delight in both our products and our service.  Our customers regularly give us outstanding feedback!  You can read some of their comments here.